Please read these Terms and Conditions (“Agreement”) carefully before using the Cravya Lifestyle website (“Website”) and purchasing any products or services. This Agreement sets forth the legally binding terms and conditions for your use of the Website and your purchase of granola bars (“Products”) offered by Cravya Lifestyle. By accessing the Website and placing an order, you agree to be bound by this Agreement.

Acceptance of Terms

By accessing and using the Website, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement. If you do not agree with any of these terms, please do not use the Website or purchase any Products.

Products and Orders

2.1 Product Descriptions
The descriptions of the Products displayed on the Website are provided for informational purposes. We strive to provide accurate and up-to-date information, but we do not warrant that the descriptions or other content on the Website are accurate, complete, reliable, current, or error-free.

2.2 Order Placement
By placing an order through the Website, you are making an offer to purchase the selected Products. We reserve the right to accept or reject any order in our sole discretion. If we accept your order, we will notify you and provide the details of the order.

2.3 Pricing
The prices of the Products listed on the Website are in the currency specified and are subject to change without notice. Any applicable taxes or additional charges will be clearly displayed during the checkout process.

2.4 Payment
Payment for the Products must be made at the time of placing the order. We accept payment through the available payment methods specified on the Website. All payment transactions are secure, but we do not store any credit card or payment information.

Shipping and Delivery

3.1 Shipping Policy
We currently offer shipping within the Republic of Kenya. The shipping costs and estimated delivery times will be provided during the checkout process.
3.2 Delivery Delays
While we make every effort to deliver the Products within the estimated timeframes, we are not responsible for any delays caused by circumstances beyond our control, such as natural disasters, transportation disruptions, or customs clearance procedures.
3.3 Order Tracking
Once your order has been shipped, we will provide you with a tracking number or a means to track the delivery status. It is your responsibility to track your order and ensure someone is available to receive it upon delivery.

Returns and Refunds

4.1 Return Policy
We take pride in the quality of our Products. If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order to initiate the return process. We may request supporting evidence, such as photographs, to validate the claim.
4.2 Refunds
Upon approval of a return, we will provide you with a refund or replacement for the returned item(s), subject to our discretion. The refund will be issued using the original payment method, and the amount refunded will be limited to the purchase price of the returned item(s) excluding any shipping or handling fees.

Intellectual Property

5.1 Ownership
All content, trademarks, logos, images, and other materials on the Website are the intellectual property of Cravya Lifestyle or its licensors. You may not use, reproduce, modify, or distribute any of the content without our prior written consent.

Limitation of Liability

To the maximum extent permitted by law, Cravya Lifestyle and its affiliates, officers, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or in connection with your use of the Website or the Products.

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any legal action or proceeding arising out of or relating to this Agreement shall be exclusively subject to the jurisdiction of the courts in the Republic of Kenya.

Modifications to the Agreement

We reserve the right to modify or update this Agreement at any time without prior notice. Your continued use of the Website after any changes constitutes your acceptance of the modified terms.

Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Please review these terms and conditions carefully before using our Website or purchasing any Products. If you have any questions or concerns, please contact us at through our mobile phone +254714580623 or by sending an email to info@cravya.com.