This Refund Policy (“Policy”) outlines the guidelines and procedures for requesting refunds for products purchased from Cravya Lifestyle (“we,” “us,” or “our”). We strive to provide high-quality granola bars and excellent customer service. If you are not satisfied with your purchase, please review this Policy to understand your rights and options.

Eligibility for Refunds

1.1 Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. We may request supporting evidence, such as photographs, to validate the claim. If the issue is verified, you will be eligible for a refund or replacement.
1.2 Unsatisfactory Products
While we stand by the quality of our granola bars, we understand that individual preferences may vary. If you are unsatisfied with your purchase for any reason, please contact us within 2 days of receiving your order to request a refund. The request will be evaluated on a case-by-case basis.

Refund Process

2.1 Contacting Customer Support
To initiate a refund request, please contact our customer support team through our mobile phone +254714580623 or by sending an email to info@cravya.com. Provide your order details and a clear explanation of the reason for your refund request.
2.2 Return of Products
In some cases, we may require you to return the original products in their original packaging. We will provide you with the return instructions and any necessary shipping labels. The return shipping costs may be your responsibility unless the return is due to our error.
2.3 Refund Evaluation
Once we receive the returned products or evaluate the provided evidence, we will assess whether you are eligible for a refund. We reserve the right to approve or deny refund requests based on the condition of the returned products and compliance with the eligibility criteria.
2.4 Refund Options
If your refund request is approved, we will provide you with a refund within a reasonable timeframe. The refund will be issued using the original payment method and will generally include the purchase price of the returned products. Shipping or handling fees may not be refundable unless the return is due to our error.

Exclusions and Limitations

3.1 Change of Mind
We do not offer refunds for products returned due to a change of mind or personal preferences, except as required by applicable consumer protection laws.
3.2 Unauthorized Returns
Products returned without prior authorization may not be eligible for a refund. Please ensure you contact our customer support team and follow the refund process as outlined in this Policy.

Contact Us

If you have any questions, concerns, or requests regarding our Refund Policy or need assistance with a refund request, please contact our customer support team through our mobile phone +254714580623 or by sending an email to info@cravya.com. We are committed to resolving any issues and providing you with a satisfactory resolution.

Please review this Refund Policy carefully. By making a purchase from us, you signify your acceptance of this Policy and agree to comply with its terms and conditions.