This Privacy Policy (“Policy”) outlines how Cravya Lifestyle (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you access and use our website (“Website”) and purchase our granola bars (“Products”). We are committed to protecting your privacy and ensuring the security of your personal information. By accessing the Website and using our Products, you consent to the practices described in this Policy.

Information We Collect

1.1 Personal Information
When you place an order or register on our Website, we may collect personal information such as your name, email address, shipping address, and payment details. We only collect the information necessary to fulfill your order and provide customer support.
1.2 Non-Personal Information
We may also collect non-personal information such as your IP address, browser type, device information, and cookies. This information is used to enhance your browsing experience and improve our Website’s functionality.

Use of Information

2.1 Order Fulfillment
We use the personal information you provide to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
2.2 Marketing Communications
With your consent, we may use your email address to send you promotional emails about our Products, special offers, and updates. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in the email.
2.3 Website Improvement
We may use non-personal information to analyze trends, track user activity, and improve the performance and functionality of our Website.

Information Sharing

3.1 Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping carriers, and customer support providers. These third parties are contractually obligated to keep your information confidential and use it solely for the purposes of providing their services to us.
3.2 Legal Requirements
We may disclose your personal information if required by law or if we believe that such disclosure is necessary to comply with a legal obligation, protect our rights or the rights of others, investigate fraud or security issues, or respond to a government request.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and personalize content. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, please note that certain features of the Website may not function properly without cookies.

Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of those third parties before providing any personal information.

Children’s Privacy

Our Website and Products are not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete such information.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated Policy on our Website. Your continued use of our Website after the changes have been made constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through our mobile phone +254714580623 or by sending an email to info@cravya.com.

Please review this Privacy Policy carefully. By using our Website and purchasing our Products, you signify your acceptance of this Policy.